CUSTOMER RELATIONSHIP MANAGEMENT(CRM)
DESCRIPTION
Customer Relationship Management (CRM) helps businesses manage and analyze customer interactions throughout the customer lifecycle. The goal is to improve customer relationships, retain customers, and drive sales growth by using data from various channels.
Contact Management
Centralizes customer data for easy access.
Sales Management
Tracks leads, opportunities, and sales pipelines.
Marketing Automation
Automates marketing campaigns and tasks.
Customer Support
Manages customer service requests efficiently.
Analytics and Reporting
Provides insights into customer behavior and sales performance.
Task Automation
Streamlines repetitive tasks.
Integration
Connects with other business tools like email and accounting software.